How do I check my order status?

Sign into “My Account” and click on “My Orders” located at the top right of the initial page.

Why I can't find my order in my account?

The possible reason that you are unable to see the order in your account has been detected as following:

1.Incorrect user account as logged

There are several ways to order from the Nedicart store. In other words, it is critical to identify the correct user account in order to locate the order number accordingly.

*Can you receive order notification email?
If so, the email address is your login account

*Is it possible that you paid the order directly via PayPal without registration?
If so, your PayPal account is the login account
You can click "Forgot password" to get a new one, or you can search in your email inbox to find out the previous password.

*Did you use Facebook/Google/Mobile Phone to login before?
If so, the social account is your login account. You can use the same way to login and you will find your order in the account.

2.Incorrect Merchant Channel as logged

Make sure whether you have placed the order on Neducart.com. You had better look up the order related email notifications to make it right.

3.User account logged via mobile browser

You want to check status of your paid order as logged via mobile browser, but it is nowhere to be found. As suggested, for more details about orders or shipping, download our App to check all your orders.

Why isn't my package delivered in 5 days since I paid for expedited express?

Please understand the 3~5 business days is only for shipping via Expedited Express, which does not include the processing time fo the item(s). The Total Delivery Time consists of processing time and shipping time, TWO different parts.

Processing time: is the time it takes to get your order ready to leave our warehouses.

This includes preparing your items, performing quality checks, and packing for shipment. Processing time will be displayed on the product detail page after the size/color etc options have been chosen.

*For Made-To-Measure item: Processing time is simply the Tailoring time displayed on the product detail page.

*For Items marked as “Ships in 24hrs”: Processing time is guaranteed to be shorter than 24 hours.

Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date.

Can I rush my order?

Unfortunately, at this time you are not allowed to rush your order, because we are outsourcing from our global suppliers and all the orders fulfillment are in queue. If you require that your order arrives before a specific day or in case you need products urgently, you should reach out to Customer Support.

I ordered a standard sized dress, not a custom size, why is it taking so long?

Our wedding/special occasion dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are Made-To-Measure, which means they are produced one by one for each customer.

Standard sizing and custom sizing are two options available for customers ordering bridal, bridesmaid, mother of the bride, and junior dresses etc. Standard sizing will still likely to take the same amount of time to tailor as our custom size dresses.

The Total Delivery Time consists of processing time and shipping time, hence TWO parts. The processing time is the tailoring & handling time; and the shipping time is the time for your dress(es) to travel from our warehouse to your destination, which depends on the shipping method you choose on the check-out page.

Please do take the tailoring time into consideration when counting the estimated delivery date.

If you need some wedding/special occasion dress in a rush, you may have a look at our ready-to-wear dresses.

Ready-To-Wear Dresses
We have few stocks in our warehouse which could be shipped in 24 hours. You may move the mouse pointer to the question mark, a new window will pop up to show the available ready-to-wear options.

What if I have Pre-Sale question for the item before placing an order?

If you need information before you buy, you will be directed to an online form to submit an inquiry, and we will respond within 24 hours. Once you submit an inquiry, you can track its progress and submit updates in “My Inquiries”.

How do I contact Customer Service about my order?

Please click “Support” and fill in the required information, our customer service team will contact you within 24 hours and are eager to help.

How to receive the invoice of my order?

We’re sorry that our website don’t have invoice self-download service. However, you may contact customer service to request a invoice of your order.